In the unfortunate situation that your stay with us needs to be cut short due to Government border changes related to Covid-19, you will only be required to pay for accommodation charges up to and including the night of the date you cancel – with the remainder of your stay being cancelled at no additional cost.
In the unfortunate situation that your are unable to make it to Whitianga to begin your stay, you will be issued a full refund for your booked stay. If your travel plans have been interrupted due to COVID-19, whether it be a new alert level, border restrictions or the need to quarantine/isolate, please contact us as soon as possible so we can arrange your cancellation or book you in at another date.
Our Safety Promise
We understand that as guests return to travel for leisure and business, hotel safety and cleanliness is at the forefront of guests minds. At Oceanside we ensure that our already impeccably high standards of cleanliness to deliver a hospital grade standard of sanitation throughout guest rooms continues with added measures in place, including additional hand sanitiser in common guest areas and a contact free daily service.
Book with confidence
Given the exceptional circumstances we currently face, we are offering extra flexibility and support for all new bookings made directly with us via phone or email and will do our best (pending availability) to secure you a new booking at a time that works for you. If you are looking at a new date where there is a change in pricing, please give us a call to discuss the possibility or price matching your original booking.
For reservations made via a third party, travel agent or tour operator, please contact them directly.